Privacy Policy
Last updated: 03.11.2026
1. Who we are
Righton Insulation Services Limited is a company registered in England and Wales under company number 01635838, with its registered office at 122 Clydesdale Place, Leyland, PR26 7QS. We are the controller of the personal data described in this policy, which means we decide how and why it is used.
If you have any questions about this policy or how we use your information, contact us:
Phone: 01772 454 111
Post: 122 Clydesdale Place, Leyland, PR26 7QS
2. Who this policy applies to
This policy explains how we use personal data about:
visitors to our website
people who contact us through our website, by email or by phone
our contacts at clients, suppliers and partners
job applicants
Our employees are covered by a separate staff privacy notice.
3. The information we collect
Enquiry details - Your name, job title, company, email address, mobile and telephone numbers, and anything you include in your enquiry. Communications - Emails, notes of conversations/meetings. Website usage - Pages visited, device and browser information, IP address, how you found our site (see our Cookie Policy). Job Applications - CV, covering letter etc.
4. Where we get your information
Most information comes directly from you, for example when you complete the enquiry form on our website, email us or call us. We may also receive your business contact details from a colleague who introduces us, or from publicly available business sources such as your company's website.
5. How we use your information and our lawful basis
We must have a lawful basis for each use of your personal data:
Responding to enquiries and providing quotes - Legitimate interests (responding to people who contact us); taking steps at your request before entering a contract
Managing our relationship with clients, suppliers and partners, and delivering projects - Performance of a contract; legitimate interests (running our business)
Recording calls for training and quality - Legitimate interests (improving our service and resolving disputes)
Keeping accounts and tax records - Legal obligation
Sending business news and marketing emails - Legitimate interests (telling business contacts about our services), with an opt-out in every message; consent where the law requires it
Website analytics - Legitimate interests (understanding how our website is used so we can improve it); see our Cookie Policy
Processing job applications - Taking steps before entering a contract; legitimate interests (recruiting the right people)
Establishing or defending legal claims - Legitimate interests
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights. You can ask us for more detail.
6. Who we share your information with
We do not sell your personal data. We only share it where needed for the purposes above, with:
subcontractors and partners, where needed to deliver a project you have asked us about
service providers who support our business, such as website hosting, CRM, email marketing and accounting
our professional advisers, such as accountants, insurers and solicitors
the police, courts or regulators where the law requires it
Service providers acting on our behalf may only use your data in line with our instructions and under a written contract.
7. Transfers outside the UK
Some of our service providers nmay process data outside the UK. Where this happens, we make sure your data is protected by UK adequacy regulations or by approved safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
8. How long we keep your information
Enquiries that don't lead to work - 12 months from our last contact
Client, supplier and project records - 6 years after the end of the contract
Financial and tax records - 6 years from the end of the financial year they relate to
Call recordings - 90 days, unless needed to resolve a complaint
Marketing lists - Until you unsubscribe, or 2 years without any contact
Unsuccessful job applications - 6 months after the recruitment process ends
After these periods we securely delete or anonymise the information.
9. Marketing
We may send business contacts news and information about our services that we think are relevant to your organisation. Every marketing email includes an unsubscribe link, and you can also contact us to opt out at any time. We will never sell your details.
10. Keeping your information secure
We use appropriate technical and organisational measures to protect your personal data, including access controls, password protection, encrypted connections and staff training. Although no transmission over the internet is completely secure, we take reasonable steps to protect your information from loss, misuse or unauthorised access.
11. Your rights
You have the right to:
access the personal data we hold about you
correct information that is inaccurate or incomplete
erase your data in certain circumstances
restrict how we use your data in certain circumstances
object to us using your data where we rely on legitimate interests, and to direct marketing at any time
data portability: receive your data in a reusable format, or have it sent to another organisation, in certain circumstances
withdraw consent at any time, where we rely on consent
To use any of these rights, contact us using the details in section 1. There is usually no charge. We will respond within one month, and may need to confirm your identity first.
12. Automated decisions
We do not make decisions about you based solely on automated processing.
13. If you don't give us your information
We need your name and at least one way to contact you so we can respond to your enquiry. If you don't provide these, we won't be able to reply.
14. Complaints
If you are unhappy with how we have used your personal data, please contact us first:
We will acknowledge your complaint within 30 days and respond without undue delay.
You also have the right to complain to the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/make-a-complaint
Phone: 0303 123 1113
15. Cookies
Our website uses cookies and similar technologies. Please see our Cookie Policy for details. You can change your preferences at any time using the Cookie settings tab at the bottom of every page.
16. Links to other websites
Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their privacy policies.
17. Changes to this policy
We review this policy regularly and will post any changes on this page with an updated date.